Support

1. Households & invites

How do I invite my family? A parent opens Settings → Invite family and shares the invite link (or shows the QR code for someone standing next to them). The link opens the app if it's installed, or guides your family member through creating an account first.

What's the difference between parent, teen, and child roles? Parents manage the household: they approve completed tasks, set rewards, control settings, and manage members. Teens use most of the app on their own. Child accounts are simplified and protected — some features, like the assistant, are unavailable to them by design.

Can I be in more than one household? Yes — you can belong to several (for example, home and grandparents') and switch between them in Settings.

2. Account & sign-in

Forgot your password? Tap Forgot password on the sign-in screen and we'll email you a reset link. The email comes from hello@familiabase.com — check spam if it doesn't arrive within a few minutes.

Didn't get a verification or invite email? Check the spam folder first, then confirm the address was typed correctly. Still nothing? Email us and we'll sort it out.

Want to try the app without an account? Choose Continue as guest on the welcome screen to browse and play before signing up.

3. Your data & privacy

Short version: your family's data belongs to your family. Health records are encrypted, photos live in private storage, and we don't sell data to anyone. The full detail is in our Privacy Policy, and deleting your account — in the app or by email — is explained step by step on the data deletion page.

4. Contact us

For anything not covered here — a bug, a billing question, feedback, or an idea — email hello@familiabase.com. Include the device you're using (e.g. iPhone 14) and, if it's a bug, what you tapped just before it happened. We aim to respond within one business day.